Privacy Policy

Last updated: 09-23-2025

1. Introduction

Welcome to Kumo Software (“Kumo”, “we”, “us”, “our”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website kumosoftware.com (the “Site”) or use our services (“Services”).

By using the Site or Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site or Services.

2. Information We Collect

We collect information in several ways:

a. Information You Provide Directly

  • Contact information (name, email address, phone number, business address) when you reach out via contact forms or sign up for our Services.
  • Payment/billing info when purchasing or subscribing to features.
  • Account credentials (username, password).

b. Information Collected Automatically

  • Log data: IP address, browser type, operating system, referring/exit pages, pages visited, date/time, and similar usage data.
  • Cookies and tracking technologies to understand how you interact with our Site and Services, improve functionality, and personalize your experience.

c. Information from Third Parties

  • If you log in via an external service or choose to link an ad platform, we may receive data from that platform (e.g. click IDs, campaign data).
  • Other third party tools used for analytics or advertising.

3. How We Use Your Information

We use collected information for the following purposes:

  • To deliver and maintain our Services.
  • To process purchases, billing, and related support.
  • To communicate with you (e.g., announcements, updates, customer support).
  • To analyze usage and improve our Site, Services, and features.
  • To link conversion data (online/offline), click IDs, campaign sources, and tie together user activity (e.g., sessions, form submissions, account & order status behavior) so you can see what’s driving revenue.
  • To comply with legal obligations and protect our rights.

4. Cookies, Tracking & Session Data

  • We use cookies and similar technologies (e.g. local storage, pixels) to track sessions, user behavior, and conversion data.
  • For Shopify users, we may use clientID or pixel-based tracking.
  • For non-Shopify sites, we may set up subdomains or server-based methods to maintain tracking across browser restrictions (e.g. Safari’s Intelligent Tracking Prevention).
  • You can control cookies through your browser settings. Please note, disabling certain cookies may affect the functionality of our Services.

5. How We Share Information

We may share information with:

  • Service providers who help us deliver, maintain, analyze, or improve our Services.
  • Advertising & analytics partners to report conversion data or campaign metrics.
  • Legal & compliance disclosures if required by law, court order, or to prevent harm.
  • Business transfers: in case of merger, acquisition, or sale of assets.

We do not sell your personal information ("sale" as defined under laws like CCPA) without your consent.

6. Data Retention

We retain your information only as long as needed to fulfill the purposes outlined above, including legal, accounting, or reporting requirements.
We may anonymize or aggregate your data so it is no longer personally identifiable, and then retain it for analysis.

7. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Access your personal data and request a copy.
  • Correct or update your information.
  • Request deletion of your personal data.
  • Restrict or object to processing.
  • Portability: receive your data in portable format.
  • Opt-out of certain tracking or marketing communications.

To exercise your rights, please contact us at the address below. We may need to verify your identity first.

8. Security

We take reasonable steps to protect your personal information, including:

  • Encryption (in transit via HTTPS, and where feasible at rest).
  • Internal access controls.
  • Monitoring and audits.
  • Ensuring third-party service providers adhere to security standards.

9. International Data Transfers

If we transfer your information outside your jurisdiction (for example, outside the EEA for EU users), we commit to using appropriate safeguards (such as contractual clauses) to protect your data in accordance with applicable laws.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If you believe we have done so, please contact us, and we will delete that information.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will update the “Last updated” date at the top.
If changes are material, we’ll provide more notice (e.g. via email or prominent notice on the Site).

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, you may contact us:

Kumo Software
Email: techops@kumosoftware.com
Address: 12927 Cynthia Lane, Clermont, FL 34715